In business, the effectiveness of your training processes can make or break your overall success. Your employees must fully understand their part in the organization and perform to the highest degree to get the most out of your production process.
When your training process fail, there are an array of negative consequences down the line. Depending on the industry, failed training can cause people to get hurt, it can cause loss of production and much more. Take the time to invest in your training process, and improve the efficiency of knowledge transfer in your organization.
Understanding the basis of knowledge transfer
Knowledge transfer is the art of transferring vital information from one head to another in business. Perfecting your knowledge transfer abilities will help to organize, create, capture, and distribute your organization’s most important processes and productions.
When your knowledge transfer skills as an organization are weak, you find that you have a high employee turnover rate. Crucial pieces of vital processes can be lost in translation, and your training protocols will begin to degrade over time.
It is important to the longevity of your production integrity the production process is accurately duplicated from one mind to another. Investing in the optimization of knowledge transfer in your organization is an obligation (not an option) as a business owner.
Duplication will keep your systems running
Duplication of knowledge is a safety mechanism for your business. When more than one person in the company knows how to do a specific job, you have backup in case you need a replacement.
If only one person knows how to do a job, the production of that area of your organization depends on the welfare of one individual. It is not a very strong way of running a business.
Think of your staff as a football team. You should have at least three people on staff that know how to do each task in your organization, so the knowledge never gets lost. When you have backups, you are far less likely to experience downtime and loss of production.
Be formal and professional when training
The comradery involved in casual conversation and on-the-job training is great for moral, but terrible as a training mechanism. If on-the-job training is all your organization has in place for incoming employees, then your business is on its way to chaos.
A formal and professional training program should be in place, no matter the level of business you are managing. People need time to learn. You cannot simply toss new employees into the workplace to see if they sink or swim.
Set up at least a four week training program, equipped with training levels. By the end of the four weeks, employees should be thoroughly trained. For a fail-safe, include a probationary period after training.
Incorporate the use of systems
Systems are great for repetitive learning. Doing the same process over and over again in the same manner every time leaves little room for debate on the rules.
When you have strict systems in place, people have direction. Direction leads to self-made goals, and goals lead to higher production rates. Give you employees something to work towards each day.
Create organic learning opportunities for employees
Another great way for your employees to expand their knowledge of your organization and all the processes involved in making it run correctly is to nurture socialization among your employees. Create time and spaces for them to talk to each other.
People innately want to be the best at whatever they are doing, and they will talk amongst themselves about the business. The conversations between employees are a great way to learn more about the practical implications of your training process.
It is one thing to design a training process from the comfort of your office, but the people who actually experience the process can offer you invaluable feedback. Use your employees incite to better your knowledge transfer capabilities as a company.
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